Manufacturer: Marketplace Category: Customer Care Clear all filters (15 of 15 reviews match)
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Market place cancelled my daughters dental coverage although they sent out a note saying all plans are automatically updated.I then call them and they tell me 'sorry not sure what happened' - and I can not renew the plan as the open renewal is now closed. I will have...
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1.2
Product
Marketplace Customer Care
I didn't like
  • Need to get consultants to offer plans you can understand
  • Our first provider dropped out of the system
  • Amount of mails and text we get asking to renew
#1057084
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Never thinking about the wages would need to be changed since the Marketplace did it for me. Bam they never changed my wages and now I just paid a $900.00 penalty because of the Marketplace. Well I will now have to drop my insurance for 2017, because the dumbies at...
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Anonymous
Anonymous

GG_63: the correct way to say it should have been, *who worknot "who works", just thought I'd help you get it together with your grammar.

GG_63
GG_63

Yep you're right about that "Obamacare is crooked as a snake. I went changed my amount earned yearly, but it want let me change my plan; They want to continue taking hard wo...

1.0
Product
Marketplace Customer Care
#1033580
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I made life changes on the Health Insurance Marketplace web site on January 28, 2017. I have the letter generated by the Health Insurance Marketplace with the changes. They are now saying that I did not call them to "confirm" the changes. This now has my premium at...
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Anonymous
Patricia

After making two payments in 2014 for insurance that I purchased through Covered California. I concluded, because of life changes that I could no longer afford my health insur...

Anonymous
unhappy***sumer

I wish I knew! I'm going through a similar situation. I called last year to get my insurance canceled and for some reason it wasn't done. Now I'm in limbo waiting for the Mark...

Product
Marketplace Customer Care
#1024298
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In June 2016 our son needed to remove himself from our Marketplace application as he was being offered coverage by his employer. The representative with the Marketplace that spoke with him should have filed a form to remove him. Instead she cancelled our entire...
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1.0
Product
Marketplace Customer Care
#1018711
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Gov Marketplace to HealthNet, I had no actual insurance plan on 1/1. I was told by the Marketplace representatives when I called them in December that they were not sure if I would have coverage in January or when exactly my plan would be active. HealthNet called me...
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1.3
Product
Marketplace Customer Care
#1016047
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I contacted the Marketplace in January and was told in their system I did not have medical insurance the remaining months of 2016 and was told to contact my medical insurance provided, United Healthcare which I did and was told by Aiden I had coverage all year-there...
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Anonymous
***fuse

I am going through the same thing. I did file a complaint but still got no where. I am still waiting for my corrected 1095 forms.

Anonymous
Anonymous

Yes I have the same issue and what was your result? I can not file my taxes until they send me a corrected 1095-A form in which this is causing for my taxes being held up

Product
Marketplace Customer Care
I liked
  • Insurance provider
  • United healthcare
I didn't like
  • Rude customer service representatives that need training
#1011306
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Don't plan on these incompetent employees working at the marketplace to get your coverage dates correct. My private health insurance coverage with Blue Cross/Blue Shield ended as of January 31st, 2015, since I went on Medicare effective February 1st, 2015. I...
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Anonymous
Anonymous

Sorry, I meant to say November 8th, not June 8th.

Product
Marketplace Customer Care
#950666
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I did address change.Only myself is on insurance. Went to pick up thyroid med, this is how i found out my insurance had been cancelled. Over 1 month now and 20 some phone calls, totalling over 9 hrs. And nothing has been resovled. I cant even pay oct premium. Inhave...
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Anonymous
Anonymous

You are correct. The entire system is a disaster. WELCOME TO OBAMACARE !!! And Hillary loves this fiasco.

1.0
Product
Marketplace Customer Care
#939873
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Then I received letters from marketplace on an old application 10/2015. I somehow was changed from blue cross to market place in August and from Female to Male. Went to try and get my meds and found out I could not get them until this mess was cleared up. Every time...
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Anonymous
Anonymous

Same issue with me. Updating my application. This is communism.

1.0
Product
Marketplace Customer Care
I didn't like
  • Combative customer service rep
  • Every rep says something different
#932117
Reply to reviews
I absolutely HATE the marketplace. My son was born in 2015, I was eligible for special enrollment to add him to my plan. Well, the genius agent decided to input my sons policy start date for the beginning of 2016 and not his birth date. I've had to file an appeal to...
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1.0
Product
Marketplace Customer Care
#927413
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